Intercom
Give the Sazabi agent tools to read support conversations, contacts, and help center content from your Intercom workspace.
All Intercom integration capabilities
About
Intercom is an MCP connector that gives the Sazabi agent tools to read support conversations, contacts, and help center content. Intercom ships an official hosted MCP server at https://mcp.intercom.com/mcp over Streamable HTTP. Sazabi authenticates using an Intercom API access token, stored securely and sent as Authorization: Bearer <token>. This connector currently supports US-hosted Intercom workspaces only.
What the agent can do:
- Search and read Intercom support conversations and tickets
- Look up contacts, leads, and companies
- Retrieve help center articles and collections
- Surface support context alongside the rest of an investigation
Prerequisites
- A US-hosted Intercom workspace (Intercom's hosted MCP currently supports US-hosted workspaces only)
- An Intercom app with an API access token
Set up in the dashboard
Configure connectors in the dashboard under Settings > MCP connectors.
Open the connector
Find Intercom in Settings > MCP connectors.
Add your key
In Intercom, go to Settings > Integrations > Developer Hub, open or create an app for your workspace, and copy the access token from its Authentication section. Sazabi sends it as Authorization: Bearer <token> to Intercom's hosted MCP endpoint. Paste the raw token into Sazabi — Sazabi adds the Bearer prefix.
Set up with the CLI
Intercom authenticates with an Intercom API access token. With the Sazabi CLI installed and authenticated (see sazabi mcp-connectors reference), connect it in one command, passing the credential as a header:
sazabi mcp-connectors connect intercom --header "Authorization=Bearer <access-token>"The CLI connects to the MCP server at once and prints the connection with the tools it discovered; a credential the server rejects is reported, and the connection is left needing attention. Use NAME=@<file> to read a value from a file, or --header-file <file.json> for a JSON object of header names and values. To rotate the stored credentials later, use sazabi mcp-connectors update-credentials <connection-id>; find the connection ID with sazabi mcp-connectors list.
Verify
Open the connector's connection page under Settings > MCP connectors and confirm Sazabi lists the tools it discovered. Then, in a thread, ask the agent to use one of those tools and confirm it runs. If no tools appear, confirm the connection is authorized (OAuth) or the key/header is correct (token auth).
Troubleshooting
No tools discovered — Confirm the access token is valid and the Intercom app has the permissions you need; re-enter the token from Settings > MCP connectors.
Connection shows needs attention — The authorization or key may have expired or been revoked; reconnect from Settings > MCP connectors.