Two kinds of charge
Sazabi separates token usage from everything else:- Token usage draws from prepaid credits. The tokens the Sazabi agent consumes draw credits from your balance. You top the balance up ahead of time (through your plan and optional top-ups), and usage draws it down. See Credits.
- Other metered usage is invoiced. Non-token metered dimensions — such as log ingestion volume and issues detected — are metered and billed on your regular cycle rather than drawn from credits.
What is metered
Sazabi meters usage across several dimensions. The charging model groups them as:- Tokens — input and output tokens for agent work. Paid from your credit balance.
- Log ingestion — the volume of log data accepted into your projects. Billed as metered usage.
- Issues — each issue Sazabi detects. Billed as metered usage.
Included usage
Every plan includes a baseline of usage each billing cycle. While your usage stays within the included amounts, there is nothing to pay beyond your plan. Higher plans raise the included amounts.Credits
Credits are the prepaid balance Sazabi draws down for token usage — the tokens the Sazabi agent consumes as it investigates. Credits cover token usage only; other metered usage is invoiced separately.What credits are
Your organization has one credit balance. Paid plans add credits when each billing cycle opens; token usage draws the balance down. You can see the balance and its history under Settings > Billing.The rollover guarantee
Unused credits do not expire. They carry forward into future billing cycles. A cycle renewal, a plan upgrade, an automatic top-up, or a one-time purchase all add credits to whatever balance you already hold — no billing event reduces or forfeits credits already added or bought.Topping up
There are two ways to add credits beyond your plan’s cycle top-up:- One-time top-up — buy a block of credits immediately. Use this for a one-off spike in usage.
- Automatic top-up — set a threshold so Sazabi buys more credits when your balance falls below it. Use this to avoid running out during ongoing usage.
The cycle spending limit
Automatic top-up is bounded by a cycle spending limit: the most Sazabi will automatically spend on top-ups within one billing cycle. Once automatic top-ups reach the limit, they stop for the rest of the cycle even if the balance falls below the trigger. The limit resets when the next cycle opens. Set it under Settings > Billing.Running out
Token usage is admitted while your balance is positive. Because a running job is never killed mid-flight, work already admitted finishes and debits in full, so the balance can go slightly negative. While the balance is at or below zero, Sazabi stops admitting new token usage until you top up — log ingestion and other non-token work continue under your subscription. Add credits (or enable automatic top-up) to resume token usage. Issue detection continues when credits run out. All issues remain readable: titles, root cause, remediation details, history, and artifacts stay available. You can resolve, mute, unmute, and reopen issues without adding credits. Starting a new AI investigation or fix still requires credits.Where to find the numbers
Prices, per-unit rates, and included amounts are not published here because they change. Find the current values in:- The pricing page for plans and rates.
- Settings > Billing for your plan and balance.
- Settings > Usage for what you have consumed. See Billing and usage.
Further reading
Billing
Manage your plan and payments.
Members and teams
Who can change billing settings.